Refund policy

Mohabbak Giftery – Refund & Return Policy

At Mohabbak Giftery, we create and deliver customized and personalized gifts made specially for you. We care about your experience and always try to deliver the best quality.

✅ 1) Order Cancellation

  • You can cancel your order only before dispatch.

  • Once the order is confirmed and dispatched, cancellation is not possible.

✅ 2) Customized / Personalized Products

Since our products are custom-made, we do not accept returns or refunds for:

  • Change of mind after ordering

  • Wrong details given by customer (name, photo, text, size, etc.)

  • Personal preference issues (color shade, design variation, etc.)

✅ 3) Same-Day / Flash Delivery Orders

For same-day delivery / urgent delivery / flash orders, refunds are not available once the order is prepared or dispatched.

✅ 4) Damaged or Wrong Product Delivered

You are eligible for a replacement or refund if:

  • The product is damaged

  • You received the wrong item

📌 Important: You must contact us within 24 hours of delivery.

✅ 5) How to Request a Refund / Replacement

To raise a complaint, message us on:

Please send:

  • Order ID

  • Unboxing video (recommended)

  • Clear photos of the damaged item

  • Photos of outer packaging

After verification, if the issue is genuine, we will process the refund or replacement.

✅ 6) Refund Processing Time

  • Approved refunds will be processed within 7 business days

  • Refund will be credited to the same payment method used during purchase