Shipping policy

Delivery Policy (UAE Deliveries | Orders From India & UAE)

1) Service Area

We currently deliver within the United Arab Emirates (UAE), including Dubai, Abu Dhabi, Sharjah, Ajman, and other supported locations based on service availability.

✅ Customers can place orders from India, UAE, or anywhere, but delivery will be completed only inside UAE.

2) How Delivery Works

We offer two delivery methods depending on the product and location:

A) Standard Delivery (Courier/Delivery Partner)

  • Orders are delivered through our approved delivery partners.

  • Delivery timelines depend on the city/area, availability, and delivery slot chosen.

B) Surprise / Scheduled Hand Delivery (Personalized Service)

For selected cities & special gifts, we can provide:

  • Surprise hand delivery

  • Scheduled delivery on a specific date & time

  • Surprise video recording (if available and opted)

📌 This service is available only in selected locations and may include an additional service fee.

3) Delivery Slots & Time Commitments

  • Customers may choose a preferred delivery date/time slot during checkout (where available).

  • We try our best to deliver within the chosen slot.

⚠️ Exact time delivery is not guaranteed due to traffic, building security, weather, or access restrictions, but we will always aim for the closest possible time.

4) Products Eligible for Courier Delivery

We only ship items that are safe and stable for delivery handling.

✅ We usually deliver:

  • Gift hampers (non-fragile items)

  • Frames & personalized keepsakes

  • Perfumes, accessories, and packaged gifts

  • Non-perishable gift items

5) Items Not Eligible for Courier Shipping (Fragile/Perishable)

To prevent damage and maintain quality, we do not ship certain items via courier partners, including:

❌ Cakes
❌ Fresh flowers
❌ Easily damaged / temperature-sensitive items

If such items are available in your order, they will be delivered only through our own scheduled hand-delivery option (if supported in your location).

6) Customer Responsibilities (Important)

To avoid delivery failure, customers must ensure:

  • Correct recipient name and UAE contact number

  • Full delivery address with building name, flat/villa number

  • Nearby landmark / location pin (recommended)

  • Recipient is available during the selected time slot

If the recipient is not available, delivery may be marked as failed and redelivery charges may apply.

7) Delivery Failure & Re-Delivery

Delivery may fail due to:

  • Incorrect/incomplete address

  • Recipient unreachable / phone switched off

  • Security restrictions or denied entry

  • Recipient not available

In such cases:

  • We will contact the customer for support.

  • Re-delivery will be scheduled (subject to availability).

  • Additional delivery fee may apply.

8) Same-Day / Urgent Delivery

Same-day delivery may be possible for selected products and locations.

✅ If available, it will show at checkout or can be confirmed via our support team.
📌 Orders placed late may be moved to the next available slot.

9) Order Tracking & Updates

For standard delivery orders, tracking may be shared via:

  • SMS / WhatsApp updates

  • Order status updates from our team

For surprise deliveries, we provide updates carefully to avoid spoiling the surprise (as requested).

10) Changes to Address / Date / Time

Changes are allowed only if the order has not been dispatched or assigned for delivery.

✅ You can request changes by contacting our support team.
⚠️ If the order is already prepared/dispatched, changes may not be possible.

11) Delivery Charges

Delivery charges depend on:

  • UAE city and distance

  • Delivery type (standard vs surprise hand delivery)

  • Time slot (normal / priority)

Final delivery charges will be shown at checkout.

12) Delivery of Personalized / Customized Items

Personalized gifts are made specifically for the customer.

✅ We ensure quality checks before dispatch.
⚠️ Once customization is confirmed, order cancellations/returns may be limited as per our Return & Refund Policy.

13) Damaged / Missing Items

If your order is delivered and you notice:

  • Missing product

  • Wrong product

  • Damage during delivery

You must inform us within 24 hours of delivery with:

  • Unboxing video (recommended)

  • Clear photos of the item and packaging

We will investigate and assist as per our policy.

14) Contact & Support

For delivery support, slot confirmation, and urgent requests, contact us via: